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Terms and Conditions for the Sale of Product on AU.PUMA.COM Website and NZ.PUMA.COM

These Terms and Conditions form a contract between the customer (you) and Puma Australia Pty Ltd ABN 52 050 539 501 (hereinafter “Puma”) and apply to the ordering, purchase, fulfilment and delivery of product from this website

Please read these Terms and Conditions carefully before placing your order with Puma as these Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of product, including limitations of liability.

If you do not understand these Terms and Conditions or if you have any questions, please contact our Customer Care Team and a representative will be happy to assist you. The Customer Care team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 9.00am until 5.00pm (Australian Eastern Standard/Daylight Savings Time).

The contact phone numbers for our Customer Care Team is: 1800 185 675

or contact us via email: [email protected]


The following definitions are used in these Terms and Conditions.

Business Day: means a week day in which trading banks are open for the transaction of banking business in Melbourne, Victoria, Australia.

Delivery Address: means the address to which the Product are to be delivered as stated on the electronic order form on the Website.

Delivery Agent: means any nominated third party delivery or shipping company for Puma.

Delivery Fee: means the fees charged by the Delivery Agent of Puma for the delivery of Product.

Puma Retail Store: means a physical (not online) retail outlet trading under the name Puma and listed as a "Puma Store"


a) in relation to orders for delivery in Australia, has the meaning provided by A New Tax System (Product and Services Tax) Act 1999 (Australia);

(b) means, in relation to orders for delivery in New Zealand, product and services tax imposed by the Product and Services Tax Act 1985 (New Zealand).

Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognized and enforced by judicial decision.

Order: means a request by you to purchase Product from Puma in accordance with these Terms and Conditions.

Personal Information has the meaning as defined under the Privacy Act 1988 (Cth), except where you are based in New Zealand in which case it has the meaning as defined in the Privacy Act 1993 (NZ).

Price: means the purchase price of each Product as specified on this Website in Australian dollars ($AUD).

Privacy Policy: means the Puma Privacy Policy found on the Website

Returns Policy: means the Puma Returns Policy found on the Website

Tax: means any product and services tax, value added tax, or other taxes, import fees, duties, tariffs, or other imposts or charges which may be payable in relation to your order.

Terms and Conditions: means these terms and conditions, as amended from time to time.

Website: means and [email protected]

Website Terms: means the terms and conditions governing your use of the Website, in addition to these Terms and Conditions.

You or Your: means you as the purchaser of Product from Puma Online pursuant to these Terms and Conditions.


You agree to be bound by these Terms and Conditions when you submit an Order.

Each Order you submit will be a separate and binding agreement between you and Puma with respect to the supply of Product, in accordance with these Terms and Conditions


You may place an Order through the Website by submitting the electronic order form on the Website.

An Order submitted by you on the Website in the manner described on the Website is an offer by you to purchase Product for the Price as specified at the time you submit your order. That offer cannot be withdrawn by you without our prior consent.

You acknowledge that all orders through the Website are with respect to Product intended for personal and domestic and non-commercial use only, and quantity restrictions may apply as set out on the Website from time to time.

In completing the electronic order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your order. This information will also be used by the delivery agent to fulfil your order. Puma will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver Product to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an order by you. Without limitation, if you provide inaccurate shipping details in an order, Puma is under no obligation to resend your order if it is shipped to the address provided in the order and not subsequently returned to Puma. You agree to obtain consent from the recipient of a gift when providing their personal details to Puma online.

You may order from Puma if you are aged 18 years or over, and have an active email account and a telephone number at which you can be easily contacted.

You must check your order carefully prior to submitting your order with us. Once you submit your order, cancellations of your order or changes to the product in your order may only be made by agreement unless otherwise required by law. However, we will allow you to return product in accordance with the Returns Policy.

Where you place consecutive or separate orders for product, we cannot consolidate the orders into one. A separate Delivery Fee will apply to each order in accordance with clause 7. Subject to clause 3.3, you can order as many Product as you would like in an order up to the total order value of AUD$1,000.00 (excl Tax).

You will be provided with an automatic order number upon submission of your order to the Website. The order number is required when contacting our Customer Care Centre for identification purposes.


Puma reserves the right to accept or reject your order for any reason at any time. Without limitation, due to legal and other restrictions applicable for orders placed for international delivery, some of our products may not be available for delivery to certain locations outside Australia. Puma retains the right to determine what it can and cannot deliver to any particular location.

When we accept an order, it represents an agreement by Puma to supply you the Product in accordance with the order and these Terms and Conditions.

In the event that we reject an order, we will notify you of that rejection and the reason for rejection via email within five (5) Business Days after the placement of the order. Puma will not be liable to you for your loss or that of any third party for the rejection of an order.

Where we reject an order and your payment for the Product has already been processed, we will refund any money paid to us in respect of that order and make reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.

If we are unable to contact you in relation to your order under these Terms and Conditions using the contact details you provide during the order process after having made reasonable attempts to contact you, we will reject the order in accordance with this clause 4.


You acknowledge and agree that from time to time, some product on the website may be out of stock or unavailable and we may not be able to fulfil all or part of your order. If this occurs, Puma will contact you within five (5) Business Days to arrange a full or partial refund. We will use reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Puma is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.

We reserve the right to withdraw or suspend any product displayed on the website from sale either temporarily or permanently at any time without notice to you. Puma will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of availability with respect to a particular product.

Where your order is affected by an error on the Website (for example, in relation to a description of product, an image, price or otherwise), we may reject the part of the order that is the subject of the error in accordance with clause 4. If applicable, Puma will proceed to fulfil the remainder of your order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfilment of your order, you can return your entire order to us as an order that has been incorrectly delivered in accordance with the Returns Policy.

You acknowledge and agree that:

a) all pictures and images of product displayed on the website are for illustration purposes only, and the sizes and dimensions of product may differ in real life;

b) you have read any corresponding written description of the product prior to submitting your order;

c) the colour of product as shown on the website may vary slightly in shade in real life;

d) where we provide sizing or other measurements in the descriptions of a product (where applicable), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your order; and

e) any accessory featured with the product is for illustration purposes only, unless otherwise specified.


The price in respect of a product is specified on the website.

Prices are displayed in Australian Dollars, as indicated by the “AUD$”. Where you access the website from an ip address located within Australia, prices displayed will include GST.

Puma online reserves the right to change or alter prices of product on the website without notice to you, unless you have already submitted an order at a stipulated price, in which case there will be no change or alteration in the price (provided your order is not affected by an obvious pricing error, in which case the procedure in clause 5.3 will apply).

In respect of any order, we will charge you and you agree to pay:

a) the Price (which is the price at the time the order is submitted in Australian Dollars); and

b) the Delivery Fee (if any).

You can pay for your product by any of the methods specified on the electronic order form on the Website from time to time, which includes but are not limited to credit card or Pay Pal. When paying by credit card, you authorise Puma online to debit your nominated card at the time you submit your order. The name on the credit card used for the payment must match the name on the order.

You acknowledge and agree that any payment in respect of an order must be cleared by Puma before the order will be dispatched. If your payment cannot be processed, your order will be rejected in accordance with these Terms and Conditions and you will be notified of this on the website. In relation to credit cards, you should contact your card issuer in the first instance to try to resolve any problem concerning the use of your credit card, or use an alternative payment method in order to continue with your order.

In paying or attempting to pay for the product, you agree that you have not engaged in any fraudulent conduct or contravened any Law.

You will receive an invoice by email once payment in respect of your order has been processed.

Puma uses an encrypted payment gateway and security certificate to secure payments. Whilst we take all reasonable precautions, we cannot guarantee the security of any transaction.


Puma uses third party agents to deliver your order to the physical address advised by you in your order. You agree to your details including your delivery address being supplied to the delivery agent for the purpose of delivering your order.

You should refer to the shipping options section of the website for the applicable delivery fee for the Product/s purchased pursuant to your order.

Indicative delivery time frames are set out in the shipping options section of the website.

You acknowledge and agree that notwithstanding anything else stated on the website:

a) Puma cannot guarantee that delivery will occur in the stated delivery time frames;

b) delivery time frames may change from time to time due to unforeseen circumstances; and

c) except where required by applicable law, Puma is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

Delivery of product will take place at the delivery address specified by you during the order process. You will need to submit separate orders for product where you require multiple delivery destinations.

If we are unable to deliver your product to the delivery address due to the size of the package or because there are restrictions on access to the delivery address or it is unsafe or impractical to make delivery, a calling card will be left for you notifying you where the product have been delivered for collection by you. It is your responsibility to follow the instructions stated on the calling card to obtain your product purchased pursuant to the order.

Where you do not collect your product from the outlet specified on the calling card within 10 working days of a failed delivery, you must contact our Customer Care Centre using the details provided at the start of these Terms and Conditions for further information with respect to claiming your order. If orders are required to be redelivered, you may be required to pay any associated additional fees for redelivery.

Upon delivery, you must inspect your order and check that the product delivered matches your order. If there is obvious damage to the Product due to transit, you must contact our Customer Care Centre as soon as practicable using the details provided at the start of these Terms and Conditions to obtain a substitute Product or refund in accordance with our Returns Policy. If the Product are not as ordered, you may return the Product to us in accordance with the Returns Policy. If Product are missing from your Order, you may call our Customer Care Centre, or return the Order in accordance with the Returns Policy. You should let us know about any defective, damaged, missing and incorrect Product as soon as possible. Any Product replaced under the Returns Policy due to being defective, damaged, missing or incorrect will be delivered to you free of charge.


Risk and title in the Product passes to you on the date and time of delivery of the Product to the Delivery Agent.


Unless provided for under these Terms and Conditions, no cancellations or changes to Orders will be accepted, and the Product will be delivered to the stated Delivery Address in accordance with these Terms and Conditions. Therefore, you should carefully check that your Order is accurate before you submit it to us. You will, however, be able to return faulty or incorrectly delivered Product in accordance with the Returns Policy.

Product can only be returned under these Terms and Conditions (in particular, this clause 9) and in accordance with the Returns Policy. The Returns Policy forms a part of these Terms and Conditions.

Where we reject or cancel your Order under these Terms and Conditions, we will refund the Price of the Product to you in accordance with these Terms and Conditions. We will use reasonable endeavours to process your refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Puma is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.

It is a condition of most credit card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. Puma is required to comply with all such credit card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you nominated in your Order.


Puma Online Website offers and promotions may only be used at Puma Online and do not apply to purchases at other online or retail outlets. You may receive online offers and promotions which include a promotional or coupon code (Code) for use when shopping at Puma Online. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. Any price reduction offers apply to the Recommended Retail Price of full priced items.


Personal Information, such as your contact details, that you provide to us during the Order process will be kept and used by us for the purpose of processing your Order in accordance with Puma’ Privacy Policy.


The Puma Website Terms form a part of these Terms and Conditions.


You represent and warrant to Puma that:

a)all information (including Personal Information) and data provided by you to us through the Website is true, accurate, complete and up to date, and (where relevant) you have obtained the consent of your nominated recipient for gifts to provide their Personal Information to Puma;

b) any nominated representative receiving the Product on your behalf at the Delivery Address is duly authorised by you to do so;

c)you are over the age of 18;

d) in placing your Order, you have read and agree to these Terms and Conditions; and

e) in placing your Order, you have complied with all applicable Laws.


Subject to any rights you have under any consumer protection law or any other Laws that cannot be excluded, we will not be liable to you or any third party for any loss, damage, cost, expense or injury (including indirect or consequential loss such as loss of revenue, profits, anticipated savings, product will or business opportunity, injury to your reputation) in contract, tort (including negligence), under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with any transaction (actual or contemplated) undertaken or attempted to be undertaken through our Website.

Subject to any rights you have under any consumer protection law or any other Laws that cannot be excluded, Puma excludes all implied terms and warranties whether statutory or otherwise, relating to our website or the subject matter of these Terms and Conditions. You may be entitled to certain rights under consumer protection law or other Laws that cannot be excluded, including all statutory guarantees that are provided under competition and consumer legislation, including, as applicable, the Competition and Consumer Act 2010 (Cth).

Our liability to you for loss or damage of any kind arising out of these Terms and Conditions will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.


Puma reserves the right to, at its discretion; to terminate your access to and use of the Website:

a) for convenience, at any time, upon provision of notice to you;

b) Immediately:

i. if Puma Online reasonably believes that you have breached these Terms and Conditions, and that breach is not capable of remedy; or

ii. if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).


Puma reserves the right at all times to make changes to these Terms and Conditions. Any variations to these Terms and Conditions will take effect from posting on the Website. The Terms and Conditions which apply at the time of Order are those that govern your relationship with Puma Online with respect to that Order.

Puma Online may give notice to you by electronic mail. You may give notice to Puma Online by email to our Customer Care Centre at [email protected]

Any provision of these Terms and Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.

A failure or delay by Puma to exercise a power or right under these Terms and Conditions does not constitute as a waiver of that power or right, and the exercise of a power or right by Puma Online does not preclude its future exercise or the exercise of any power or right.

The laws of Victoria, Australia govern this agreement. Your transaction is deemed to have taken place in Morrabbin, Victoria.


You may apply for membership of PUMA ONLINE if you are aged 18 years or over, have an active email account. Mandatory fields will be name, and email for membership sign-up. Phone number is not mandatory but will be prompted at sign-up.

Membership of PUMA ONLINE is free, however, we may refuse your application or terminate your membership for any reason and at any time.

Registering with PUMA ONLINE constitute your acceptance of these Terms and Conditions.

You may terminate your membership at any time and for any reason online by changing your account preferences in your customer account on; or by contacting Puma Customer Care on 1800 185 675.

You agree that we may contact you with invitations, offers and promotions as part of your membership. If you do not wish to be contacted, please exercise the “unsubscribe” option on these invitations, offers and promotions but you’ll no longer be a member of PUMA ONLINE and get access to discounts and the offers made exclusively to members of PUMA ONLINE.

You can only ship to an Australian address using PUMA ONLINE.


Respecting your personal information is very important to us.

The Puma Privacy Policy forms part of these Terms and Conditions. The Privacy Policy sets out what personal information we collect, how we use it, who we may disclose it to and what your privacy choices are.


Information and emails sent to us may undergo email filtering and virus scanning, including by third party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code and we have no liability for any viruses transmitted to you.


To the maximum extent permitted by law, Puma and its related companies and the directors, officers, employees, agents and contractors of those companies exclude all liability for any loss or damage (whether direct, indirect or consequential) including loss or damage arising out of negligence, which you may suffer as a result of being a member of PUMA ONLINE.


You agree to indemnify us (including our related companies and our and their directors, officers, employees, agents and contractors) for any loss or damage any of the foregoing suffer if you breach these Terms and Conditions.


We reserve the right to change these Terms and Conditions at any time. The revised Terms and Conditions will be published on Any amendments will apply from the date the revised Terms and Conditions are published. If you do not agree to the amended Terms and Conditions, you must immediately terminate your membership of PUMA ONLINE by contacting Puma Customer Care on 1800 185 675. Your continued use of PUMA ONLINE will constitute acceptance of any amended Terms and Conditions.


We may decide to suspend or discontinue PUMA ONLINE at any time. We will contact you on the email address that you have provided if PUMA ONLINE is to be suspended or terminated.


If any provision of these Terms and Conditions is found to be invalid or unenforceable, the provision will be deemed severed from the Terms and Conditions and the remainder of the terms will continue in full force and effect.

Any failure by us to enforce strict performance of any of these Terms and Conditions will not be construed as a waiver of any of our rights or remedies in respect of any existing or subsequent breach of the Terms and Conditions.

We may give notices to you via the details you provided to us as part of your membership. You may give notice to us by emailing us here.

This document is governed by and is to be construed in accordance with the laws applicable in Victoria, Australia. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria and any courts which have jurisdiction to hear appeals from any of those courts and waives any right to object to any proceedings being brought in those courts.


These terms govern the use of, ("this website"). By accessing, using, browsing, registering with or contributing to this website and any other area of our website where you can post submissions or reviews or ask questions, you agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. If you do not agree to these terms in their entirety, you must not use this website. These website Terms of Use (including where applicable, our Privacy Policy, Returns and Refunds Policy and our terms and conditions for the sale of Product on the Puma website) set out the entire agreement between you and Puma and, to the fullest extent permitted by law, supersedes all prior terms, conditions, warranties and/or representations.


This website and all material provided on this website are owned or licensed by Puma, PUMAVision Headquarters PUMA SE, PUMA WAY 1, 91074 Herzogenaurach GERMANY ("Puma"), including the "look" and "feel" of the website, the colour combinations, layout, literary and artistic works, photographs, and all graphical elements. Except where necessary for viewing the material on this website on your browser, or as permitted under the Australian Copyright Act 1968 (Cth), or other applicable laws or these terms and conditions, nothing on this website may be copied, reproduced, adapted, uploaded to a third party, issued or communicated to the public, linked to, framed, performed in public, distributed or transmitted in any form by any process without the prior written consent of Puma.

Various trade marks displayed on this website (whether registered or otherwise) are owned by PUMAVision Headquarters PUMA SE, PUMA WAY 1, 91074 Herzogenaurach GERMANY. Other product and company names mentioned on this website may be the trade marks of other people or entities. The trade marks displayed on this website must not be used or reproduced without the prior permission of the relevant owner. If you are an authorised reseller of Puma products and would like to request permission to use photography or other content from this website for business purposes, please contact our customer Care team via email.


The information contained on this website is provided by Puma in good faith. To the best of Pumas' knowledge, the information is accurate and current. However, this site and its contents are provided to you on "as is" basis. The site may contain errors, faults and inaccuracies and may not be complete and current. Puma and its related bodies corporate, and their directors, officers, employees, and agents ("Pumas' Associates") make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided, and then only to the minimum extent required, under any applicable laws.


Subject to any non-excludable liability implied by legislation (including under consumer laws), any liability of Puma or Puma' Associates in connection with product or services supplied to you will, at the election of Puma, be limited to:

• In relation to product, the replacement or repair of the product, the supply of equivalent product, the payment of the cost of replacing or repairing the product or the payment of the cost of obtaining equivalent product; and

• In relation to services, the supply of the services again or the payment of the cost of having the services supplied again.

The above remedies are in addition to, and not in place of, your rights at law that cannot be lawfully excluded (including in New Zealand, under the Consumer Guarantees Act 1993). Subject to any non-excludable liability (including under consumer laws), Puma will not otherwise be liable to you or any other person for any direct, indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to damages for loss of profits, business interruption or the loss of data or information, or damages for product liability, personal injury or negligence resulting from use of product or services supplied to you, or on your behalf, through this website.


All care is taken to ensure that this website and data transmissions are free from viruses. However Puma cannot guarantee that any file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. It is your responsibility to scan any such data for viruses. You assume all risk of use of all programs and files on this site, and you release Puma entirely of all responsibility for any consequences of its use.


Cookies are small pieces of information that your browser stores on your computer hard drive. We use cookies to provide us with site usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personal identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features of this website.

This site may be accessed from Australia or overseas. Puma makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site if and to the extent that they are applicable.

Only you and Puma shall be entitled to enforce these website terms. You may not assign, transfer or sub-contract any of your rights or obligations under these terms to any third party unless we agree. No third party shall be entitled to enforce any of these website terms, whether by virtue of legislation or otherwise.


Other than personal information which is subject to our Privacy Policy all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Puma on or through the website or otherwise disclosed, submitted or offered by you (collectively, "Submissions") shall become and remain the property of Puma once submitted. You must comply with the content standards for Submissions set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines. You warrant that you have the right to grant to Puma the rights set out in these terms in respect of your Submissions.


These terms also govern any Submissions you make on any Puma related third party website or page such as our Facebook page, Twitter, YouTube or other social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Puma or its employees and Puma is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites terms of use, as applicable.


A disclosure, Submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to Puma of any intellectual property rights in the disclosure submission. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make submissions on any Puma related third party website or page, you must comply with the content standards set out below (including the spirit of those standards) and with these terms. Any third-party advertising on Puma pages of third party social networking sites are not the responsibility of, or endorsed by, Puma. All rights, including copyright on Puma pages are owned by or licensed to Puma. Any use of any Puma social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use, is prohibited without the permission of Puma. All worldwide rights reserved.


You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that communications be in writing. If located in New Zealand, you agree to be bound by any agreement reached through electronic communications as provided in the Electronic Transactions Act 2002.


This website under the domain name (the “Website”) is owned and operated by Puma Australia Pty Ltd, a subsidiary of PUMAVision Headquarters PUMA SE, PUMA WAY 1, 91074 Herzogenaurach GERMANY which is part of the Kering group of companies (collectively called “Puma”, “we, “us” or “our” in this policy).


Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared. This statement outlines what our commitment is, why we need to collect personal information, who we may share that personal information with and how you may request access to and correction of the personal information that we hold. This statement relates to personal information we collect through the Website.


The type of personal information we collect is dependent on the type of service or interaction you wish to receive. Personal information we collect may include: your name, address, phone and other contact details (fax, email etc), date of birth, gender, merchandise information (purchases, orders etc), method of payment. Sometimes we will also collect other personal information, such as where you shop or what your interests are, so that we can improve our service and product offering to you. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information, products, or services. We do not store your credit card details in any way; they are secured by 128-bit SSL encryption and transmitted directly by you to our payment processing provider.


The personal information we collect is generally supplied directly by you through our Website. For example, the details you provide us when you place an order, open an account, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. There are also certain situations in which we may collect personal information about you from someone else. For example we may collect information from third parties including public sources, our related companies, your organisation, your representatives and information service providers.

We also receive and store certain types of information through the use of 'Cookies', when you interact with Puma via the Internet. Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. We recommend that you leave your cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of our Website.


We collect personal information for a number of reasons, including to: deliver, administer and improve the products and services that we offer you, complete other transactions with you or on your behalf, protect against fraud or theft, provide offers and promotions that we consider may be of interest or benefit to you, conduct market research, work with our related companies and service providers, maintain and update our records, protect and uphold the rights, property and safety of us, our customers and others, facilitate acquisitions and potential acquisitions of our business and assets and generally provide you with a premium customer experience.


We may exchange your personal information with other Kering group of companies and companies who perform part of our service delivery or provide other support services to us, for example, organisations that assist us with postal, data processing and analysis, research, mail, promotional, customer contact, technology, banking, payment, debt collection and maintenance services. We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

Third parties to whom we disclose personal information may be located in Australia, United States of America, Germany and other countries.


This Website may contain links to other websites operated by third parties (such as YouTube). Be aware that this privacy statement only applies to the personal information that we collect through this Website. We are not responsible for the collection, storage or usage of personal information at any such third party websites and you should review the privacy policy of any Website you visit.


Puma online is an Australian based website and this privacy statement governs the personal information collected at this Website irrespective of where you may be located when you visit the Website and interact with it. This means your personal information may be stored outside the country in which you are located and any government authorities which have jurisdiction over the Website may be entitled to access any personal information provided.


We will not knowingly collect information from any unsupervised person under the age of 18. If you are under 18 years of age you must not submit any personal information to us unless you have the consent of, and are being supervised by, a parent or legal guardian.


The Puma Privacy Policy contains further details about our handling of personal information, including information about how you may access or update your personal information that we hold and how we deal with your concerns. The Puma Privacy Policy is available on request or via If you have any questions or feedback about privacy, please contact our Privacy Officer at [email protected] or call (+61 3 9555 6655). For further information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at and on 1300 363 992.

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